Context That Travels: The NGNCloudComm Call Journey

With most “omnichannel” solutions, switching from one channel to another means restarting the interaction, losing context, and frustrating both agents and customers. NGNCloudComm changes the game with true Optichannel functionality—allowing agents and customers to seamlessly add, remove, or switch channels within the same live interaction and with the same agent. By delivering true continuity, NGNCloudComm helps organizations improve first contact resolution, boost customer loyalty, and maximize ROI.

Start with Chat — Add Voice

With NGNCloudComm Optichannel, switch or combine channels seamlessly during an interaction. Start on webchat and easily add or transfer to voice with the same Agent, ensuring consistent and efficient communication.

Start with Voice — Add Chat

Can it go the other way too—from voice to chat? With NGNCloudComm Optichannel, absolutely. It adapts to the flow of any conversation—start with a call and effortlessly continue over chat, all within the same interaction and Agent. It’s communication, your way.

Start with Chat — Add Video

Check out how easy it is to add the video channel to an existing chat conversation with NGNCloudComm Optichannel. Versatility and efficiency with just one click and no hassle.

Start with EngageNow — Add Chat

EngageNow allows customers to connect with the Contact Center directly from any web-enabled device — no phone number required and no barriers to get started.

Chat and Video with Real Time AI Powered Translation

Our platform enables agents and customers to communicate in their preferred language, with real-time AI translation enhancing every interaction.

World-Class Support, Proven Results

🔹99% 5-star customer satisfaction
🔹#1 Rated for Support on G2
🔹Zero-disruption upgrades/maintenance with multi-instance architecture
🔹Industry-leading uptime keeps your business running smoothly