NGNInsights is Grupo NGN’s analytics and performance platform that turns contact-center data into dashboards and actionable data points for both supervisors and agents. In practice, it surfaces real-time and historical metrics through an interface built to highlight what needs attention right now as well as what is trending over time.
The Agent Tile: Motivation at a Glance
The Science Behind Gamification (not just points and badges)
Supervisor Dashboards: Reporting & Coaching
Data Unification
Open Feedback Loops: Culture of Continuous Improvement
Efficiency & ROI: Time Back for High-Value Work
NGNCloudComm Insights isn’t just a tool; it’s a paradigm shift in Contact Center Analytics.
By uniting Data Sources, simplifying Integration, and infusing Insights with Gamification, NGNCloudComm Insights transcends traditional reporting – It empowers contact centers to evolve, adapt, and thrive in an ever-changing landscape.
NGNInsights Agent Web
NGNCloudComm Insights makes it easy to gamify agent performance. A key part of this is the badges and leaderboards. This keeps agents and supervisors motivated and engaged, while providing a way to track and measure progress.
NGNInsights Supervisor
Your supervisors can boost efficiency and save valuable time by automating report generation and analysis. Say goodbye to manual data crunching and hello to data-driven decision-making.
World-Class Support, Proven Results
🔹99% 5-star customer satisfaction
🔹#1 Rated for Support on G2
🔹Zero-disruption upgrades/maintenance with multi-instance architecture
🔹Industry-leading uptime keeps your business running smoothly
Connect with us and experience how NGNCloudComm turns technology into measurable impact:
844 GO GRUPO
(844) 464 7876
