CCaaS General Articles from Grupo NGN

Top 10 Ways to Maximize Using a Store to Motivate your Contact Center Employees

Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center....

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to...

It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios...

Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the vehicle you...

What is Gamification?Gamification is the application of features commonly used in games to a non-game environment with a...

Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software...

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You...

Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These...

Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options...

Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This...

CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and...

How much time does it take for your team to calculate bonus and commission programs?We have worked with a number of Contact...