CCaaS General Articles from Grupo NGN
Are you compliant with Florida’s new laws? What about New York? Missouri? Utah?
You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant...
Is your CCaaS Multi-Tenant or Multi-Instance? Does it matter?
Over the last decade, things that used to be considered farfetched are becoming a reality more than ever. This fact is not...
A Guarantee to substantially increase your agent productivity
Developed and designed by a team with behavioral science background, video game professionals, data visualization experts...
Are you having problems with Caller-ID and spam marked calls in your contact center?
At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are...
NGNInsights v2.7. New Features to continue improving your Agents Performance
Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software...
Cloud Contact Centers Can Increase Risk – An Honest Peek Behind the Curtain
I remember being an IT executive for a large, well respected BPO when I was first encouraged to move our technologies –...
STIR/SHAKEN ROLLOUT
Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers...
Florida SB 1120 – What you need to know before July 1, 2021
While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands....
A Simple Message
We all know the Coronavirus pandemic has caused much destruction to our daily lives – physically, emotionally and...
Data Acquisition Translation Directly Impacts Customer Experience
In the words of author Daniel Keys Moran, “You can have data without information, but you cannot have information without...
Get Multiple Solutions From a Single Vendor
Let’s face it. There are so many products and services that promise to solve a variety of your business and communications...
Why Omnichannel Contact Centers Are a Necessity
Customer service is a top priority for many companies, and for good reason. It’s no secret that customer service is an...