Monthly Savings with NGNCloudcomm

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save? Prior to moving to NGNCloudComm this large BPO customer was using and paying for multiple systems to meet their client’s needs for outbound and inbound dialing. The...

Record Strategies and Lead Scoring

How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted first ROI Focus The underlying code for NGNCloudComm was first developed in 1995 and was built from the ground up as a Contact Center focused...

Total Experience with Grupo NGN

CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and motivation of who is using the term it can take on different meanings. Generally, CX is accepted to mean the sum total of customers’ perceptions...