The Reports of TCPA’s Death Are Greatly Exaggerated

On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid.  While their opinion was very favorable to the contact center industry, this in no way invalidated TCPA as a whole, and great caution should be exercised before...

Preparing For Audits

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from).  The squirrel spends its entire year gathering nuts to sustain it through the long, harsh Chicago winters.  When that time of year comes,...

FCC Publishes Reassigned Number Database Portal

The FCC has been working to create a portal that tracks number reassignment to the general availability pool.  In simplest terms, this means that we now have a method to track when a phone number has been disconnected.  When a subscriber (the person or business who...