by Isaac Shloss | Jun 25, 2021
Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation. While there was a high degree of panic, there was a much lower degree of... by Isaac Shloss | May 4, 2021
On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid. While their opinion was very favorable to the contact center industry, this in no way invalidated TCPA as a whole, and great caution should be exercised before... by Isaac Shloss | Apr 27, 2021
The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from). The squirrel spends its entire year gathering nuts to sustain it through the long, harsh Chicago winters. When that time of year comes,... by Isaac Shloss | Apr 12, 2021
The FCC has been working to create a portal that tracks number reassignment to the general availability pool. In simplest terms, this means that we now have a method to track when a phone number has been disconnected. When a subscriber (the person or business who... by Isaac Shloss | Apr 7, 2021
As part of its ongoing effort to remain informed on changes impacting the contact center industry, PACE nominated Grupo NGN’s CTO, Isaac Shloss, to be the association’s representative to the FCC’s North American Numbering Council (NANC) and Numbering Administrative...