How Carriers Plan to Change Business Texting with 10DLC

Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation.  While there was a high degree of panic, there was a much lower degree of...

The Reports of TCPA’s Death Are Greatly Exaggerated

On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid.  While their opinion was very favorable to the contact center industry, this in no way invalidated TCPA as a whole, and great caution should be exercised before...

Preparing For Audits

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from).  The squirrel spends its entire year gathering nuts to sustain it through the long, harsh Chicago winters.  When that time of year comes,...