by Javier Limones | May 12, 2022
Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these changes have more complex rules than a simple manual or automatic dial and now are being extended in multiple cases to B2B interactions. For...
by Geoff Beckstrom | Apr 13, 2022
You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant or maybe you have stopped calling Florida altogether! But are you aware that several additional states (Georgia, Missouri, New York, Oklahoma, and...
by Andrei Carvalho | Jun 25, 2021
Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation. While there was a high degree of panic, there was a much lower degree of...
by Andrei Carvalho | Jun 2, 2021
While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands. Florida in particular has introduced legislation that, in some cases, looks to give contact centers a new set of problems to worry about. If you...
by Andrei Carvalho | May 4, 2021
On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid. While their opinion was very favorable to the contact center industry, this in no way invalidated TCPA as a whole, and great caution should be exercised before...
by Andrei Carvalho | Apr 27, 2021
The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from). The squirrel spends its entire year gathering nuts to sustain it through the long, harsh Chicago winters. When that time of year comes,...
