Grupo NGN Blog

Grupo NGN Blog Posts

Be up to date on NGNCloudComm, our top rated by G2 and award winning CCaaS platform

Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software...

If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that.NGNShadowCoach is...

Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen...

Contact centers have specific needs and requirements when considering software to allow communication between supervisors...

Grupo NGN Inc. is pleased to announce that C3 Complete, headquartered in Delray Beach, Fl. is now a Platinum Partner in the...

I remember being an IT executive for a large, well respected BPO when I was first encouraged to move our technologies –...

Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in...

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers...

While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands....

On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid. While their opinion...

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am...

The FCC has been working to create a portal that tracks number reassignment to the general availability pool. In simplest...

Keep up to date on our development roadmap and latest features for NGNCloudComm