Premios para Centros de Contacto

Su socio tecnológico. Donde único límite es su imaginación.

Los premios para Grupo NGN y NGNCloudComm, incluyendo múltiples insignias de G2, se han estado recibiendo durante más de tres décadas.

Gracias por su interés en Grupo NGN. Contamos con una larga trayectoria desde su creación en 1987, y la primera versión (ASD softswitch) se lanzó en 1995. En ese entonces, ya diseñábamos un software de Call Center omnicanal con IA.

Quizás nos conozca con otros nombres como EnSERcle (marca blanca para EIS/SER) u OpenScape Contact Center CD tras su adquisición por Siemens Enterprise Networks (Unify/Atos) en 2009.

Grupo NGN nació como una continuación de SCS en 2014 y readquirió los derechos del software en diciembre de 2018. Desde entonces, seguimos mejorando y ampliando nuestra oferta al mercado.

No somos solo un proveedor de software, somos un socio tecnológico comprometido con el éxito a largo plazo de nuestros clientes. Por ello, hemos diseñado nuestro software para que se adapte a sus necesidades; no esperamos que los clientes se adapten a nuestros productos y no requieren conocimientos de programación.


Nos enorgullecemos de brindar un servicio al cliente y soporte de 5 estrellas. ¡Contáctenos y descubra por qué!

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Premio a la Innovación

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Producto más destacado

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Premio a la Innovación Tecnológica

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Grupo NGN readquiere Código Fuente
Rebautizado NGNCloudComm

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Cuadrante Mágico Gartner (Challenger)

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Nace Grupo NGN

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Cuadrante Mágico Gartner (Leader)

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Cuadrante Mágico Gartner (Leader)

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Gartner Magic Quadrant (Leader)

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Siemens adquiere SCS

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Technovation Award

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Producto del año

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Premio al pionero en tecnología de Centros de Contacto IP

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CRM Reconocimiento a la Excelencia

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Lo mejor en Exposición de Soluciones de Comunicación

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«Rock Solid» de CT Labs

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Lanzamiento inicial del Centro de Contacto Omnichannel

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