Best Practices Entries

In today's regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial risks of non-compliance, where a court awarded $49.5k ($5,500 per call) in a default judgment against Live Transfers Inc. This underscores the...

Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center. NGNInsights our award-winning gamification and performance platform comes with a built-in store where you can add any item and award your employees...

What is Gamification?Gamification is the application of features commonly used in games to a non-game environment with a goal of improved performance or outcomes as the result of increased motivation and competition. It is important to note that Gamification is NOT:...

Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software from faceless vendorsThe original working title of this blog post was “Is AI just BS?” but we decided to expand the focus of the article beyond...