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Best Practices Entries

Is Gamification Driving Positive Results in Your Contact Center?

What is Gamification?Gamification is the application of features commonly used in games to a non-game environment with a goal of improved performance or outcomes as the result of increased motivation and competition. It is important to note that Gamification is NOT:...

ROI: The Only Contact Center Acronym That Matters

Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software from faceless vendorsThe original working title of this blog post was “Is AI just BS?” but we decided to expand the focus of the article beyond...

The Brains Behind Grupo NGN

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You can learn more about how we have a 92% 5 star customer service rating and only 1 single 3 star review in over 3 years here. But this article is...

Knowing is Half the Battle of Gamification

Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These meetings usually go in one of two directions: A good training involves a number of specific questions as users dig into the gamification platform and...

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