CCaaS Features Notes from Grupo NGN

NGNCloudComm Redefines Optichannel

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN....

It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios...

Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the vehicle you...

How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted...

Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options...

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the...

Developed and designed by a team with behavioral science background, video game professionals, data visualization experts...

At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are...

Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software...

If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that.NGNShadowCoach is...

Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen...

Contact centers have specific needs and requirements when considering software to allow communication between supervisors...