Employee Chat with the Contact Center in Mind

Contact centers have specific needs and requirements when considering software to allow communication between supervisors and agents. Companies want to allow agents the ability to chat with supervisors but may want or contractually need to ensure that agents from one...

Grupo NGN partnering with C3 Complete

Grupo NGN Inc. is pleased to announce that C3 Complete, headquartered in Delray Beach, Fl. is now a Platinum Partner in the Grupo NGN Channel Partner Program. C3 Complete is now offering Grupo NGN’s Contact Center software, NGNCloudComm, as their core CCaaS product....

How Carriers Plan to Change Business Texting with 10DLC

Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation.  While there was a high degree of panic, there was a much lower degree of...

STIR/SHAKEN ROLLOUT

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who asked to delay will automatically be “enabled” by June 30th in compliance...