Adherence Improvement with NGNInsights

California Regional MLS sees Schedule Adherence Improvement with NGNInsights California Regional MLS (CRMLS) is the largest and most recognized Multiple Listing Service in the world. The CRMLS Customer Care department handles support for a base of over 110,000 real...

NGNInsights 2.7.2 Release

Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests. The release will be available Monday June 27th 2022. Customer Requests Agent Data Spotlight Page Prior to this release, agents only had access...

NGNCloudComm now supports WhatsApp

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the NGNCloudComm features including queue and campaign assignments, transcript history, and key data reporting to live chat interactions with the 2.2...

30 days free trial agent monitoring and recording

30 days free trial Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure...