Knowing is Half the Battle of Gamification

Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These meetings usually go in one of two directions: A good training involves a number of specific questions as users dig into the gamification platform and...

Employee Chat for the Contact Center

Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options that are specific to needs within the contact center industry? Do you need to control which agents are able to chat with each other, control...

Adherence Improvement with NGNInsights

California Regional MLS sees Schedule Adherence Improvement with NGNInsights California Regional MLS (CRMLS) is the largest and most recognized Multiple Listing Service in the world. The CRMLS Customer Care department handles support for a base of over 110,000 real...

NGNInsights 2.7.2 Release

Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests. The release will be available Monday June 27th 2022. Customer Requests Agent Data Spotlight Page Prior to this release, agents only had access...

NGNCloudComm now supports WhatsApp

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the NGNCloudComm features including queue and campaign assignments, transcript history, and key data reporting to live chat interactions with the 2.2...