Feature Entries

In the fast-paced world of lead generation and customer acquisition, the speed at which businesses can connect with potential customers is often a critical factor in success. NGNCloudComm, a leading player in cloud communications, has emerged as a game-changer in this...

What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By converting written text into synthesized speech, TTS has made it possible for individuals with visual impairments or reading difficulties to access...

Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a built in SIP stack which means that it has full inbound and outbound dialing capabilities without requiring a costly PBX or UCaaS system. Contact...

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN. Optichannel has traditionally been used to describe the ability to offer multiple channels to provide customers their “optimal” or “optimum”...