Grupo NGN Blog

Grupo NGN Blog Posts

Be up to date on NGNCloudComm, our top rated by G2 and award winning CCaaS platform

The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You...

Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These...

Grupo NGN has released an update to NGNInsights (2.7.3) with new features including specific customer requests. The release...

Have you tried using other chat systems – Teams, Zoom, Rocket Chat, but find that you need additional features and options...

Last week we introduced the concept of Total Experience (TX) as a means to achieve excellent Customer Experience (CX). This...

CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and...

How much time does it take for your team to calculate bonus and commission programs?We have worked with a number of Contact...

Spain has approved a bill that requires companies to answer calls within 3 minutes by a live person and not to leave...

Grupo NGN’s motto is “Let Your Imagination Be Your Only Limitation” and our true omnichannel CCaaS solution NGNCloudComm...

California Regional MLS sees Schedule Adherence Improvement with NGNInsightsCalifornia Regional MLS (CRMLS) is the largest...

Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests....

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the...

Keep up to date on our development roadmap and latest features for NGNCloudComm