Grupo NGN Blog

Grupo NGN Blog Posts

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CX or Customer Experience has become a key marketing buzz word across multiple industries. Depending on the perspective and...

How much time does it take for your team to calculate bonus and commission programs?We have worked with a number of Contact...

Spain has approved a bill that requires companies to answer calls within 3 minutes by a live person and not to leave...

Grupo NGN’s motto is “Let Your Imagination Be Your Only Limitation” and our true omnichannel CCaaS solution NGNCloudComm...

California Regional MLS sees Schedule Adherence Improvement with NGNInsightsCalifornia Regional MLS (CRMLS) is the largest...

Grupo NGN will be releasing an update to NGNInsights (2.7.2) with exciting features including 5 specific customer requests....

NGNCloudComm has added WhatsApp support to its industry leading omnichannel platform. Contact Centers can now add all the...

Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these...

You have likely heard about the bill that was passed in Florida last July and are probably working on becoming compliant...

Over the last decade, things that used to be considered farfetched are becoming a reality more than ever. This fact is not...

Developed and designed by a team with behavioral science background, video game professionals, data visualization experts...

At Grupo NGN, we believe in options and solutions. You do not have to settle for manual or simple options that either are...

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