NGNInsights Entries

Gamification and Performance AI FeaturesTo keep your Contact Center’s performance consistently high, NGNCloudComm offers AI-powered gamification and performance optimization features. These tools motivate and empower agents to excel while ensuring operational...

NGNInsights is Grupo NGN’s analytics and performance platform that turns contact-center data into dashboards and actionable data points for both supervisors and agents. In practice, it surfaces real-time and historical metrics through an interface built to highlight...

KPIs and OKRs: The Compass for Performance in Contact CentersIn the daily operations of a Contact Center, knowing what to measure and how to interpret it is just as crucial as answering a call correctly. This is where KPIs (Key Performance Indicators) and OKRs...

How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted first[dg_adh_heading title_prefix="ROI Focus" _builder_version="4.18.0" _module_preset="default" global_colors_info="{}"...