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Compliance Corner Entries

Legal Changes are brewing… Is your Omnichannel Contact Center Software future proof?

Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these changes have more complex rules than a simple manual or automatic dial and now are being extended in multiple cases to B2B interactions.For...

Are you compliant with Florida’s new laws? What about New York? Missouri? Utah?

You have likely heard about the bill that was passed in Florida last July  and are probably working on becoming compliant or maybe you have stopped calling Florida altogether! But are you aware that several additional states (Georgia, Missouri, New York, Oklahoma, and...

How Carriers Plan to Change Business Texting with 10DLC

Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation.  While there was a high degree of panic, there was a much lower degree of...

STIR/SHAKEN ROLLOUT

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who asked to delay will automatically be “enabled” by June 30th in compliance...

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