Compliance Corner Entries

Spain has approved a bill that requires companies to answer calls within 3 minutes by a live person and not to leave customers on hold with an automated system. Fines can range up to 100,000 euros for repeat offenders. This latest bill from Spain shows that countries...

Multiple changes to the way you conduct your business are coming from numerous fronts, State & Federal. A lot of these changes have more complex rules than a simple manual or automatic dial and now are being extended in multiple cases to B2B interactions.For...

You have likely heard about the bill that was passed in Florida last July  and are probably working on becoming compliant or maybe you have stopped calling Florida altogether! But are you aware that several additional states (Georgia, Missouri, New York, Oklahoma, and...

Earlier this year, I started hearing our customers and resellers talk about 10DLC with a certain amount of dread, often in the same tone as they would talk about a new government regulation.  While there was a high degree of panic, there was a much lower degree of...