by Andrei Carvalho | Apr 7, 2021
As part of its ongoing effort to remain informed on changes impacting the contact center industry, PACE nominated Grupo NGN’s CTO, Isaac Shloss, to be the association’s representative to the FCC’s North American Numbering Council (NANC) and Numbering Administrative...
by Andrei Carvalho | Oct 27, 2020
PACE ACX Virtual was unlike any other conference/tradeshow due to COVID-19 adjustments. The very way of communicating with people attending the event now had to be reinvented, and that is exactly what we did by integrating our powerful Omni-Channel cloud solution in...
by Andrei Carvalho | May 19, 2020
Grupo NGN, Inc. recently announced an upgrade to its flagship cloud service, NGNCloudComm™ and encourages all current and prospective clients to take advantage of its advanced technology. “We continue to innovate and listen to the needs of our consumers,” Grupo NGN...
by Andrei Carvalho | Apr 17, 2020
Friday, April 17, 2020 – (Grupo NGN, Inc.) Grupo NGN, Inc. today announced the recent acquisition of CueFit™, a communication center business that developed and patented a specialized performance and engagement tool that utilizes behavioral science, gamification,...
by Andrei Carvalho | Feb 7, 2020
The customer engagement platform that has been setting trends for over two decades under several names, has been rebranded to reflect its migration to a cloud ready solution. As it “returns home” to the original development and support team that introduced it...
