Feature Entries

The Optichannel Journey with NGNCloudCommWith most “omnichannel” solutions, switching from one channel to another means restarting the interaction, losing context, and frustrating both agents and customers. NGNCloudComm changes the game with true Optichannel...

Gamification and Performance AI FeaturesTo keep your Contact Center’s performance consistently high, NGNCloudComm offers AI-powered gamification and performance optimization features. These tools motivate and empower agents to excel while ensuring operational...

Outbound AI FeaturesWhen it comes to Contact Center AI, NGNCloudComm’s outbound features are designed to significantly enhance your operations. With predictive analytics and AI-powered outbound tools, your contact center can reach customers more effectively and...

NGNInsights is Grupo NGN’s analytics and performance platform that turns contact-center data into dashboards and actionable data points for both supervisors and agents. In practice, it surfaces real-time and historical metrics through an interface built to highlight...