It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex...
Feature Entries
Scheduled Callbacks or The Art of Increasing Customer Satisfaction
Agent: Hi, may I speak with John Doe? I am calling on behalf of your car dealer to inform you that we found the...
Record Strategies and Lead Scoring
How NGNCloudComm increases Contact Center ROI by automatically prioritizing the most profitable leads to be contacted...
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