Communication Strategy Entries

What Are Virtual Assistants in a Contact Center?Virtual assistants are AI-based solutions that interact with users through natural language to resolve inquiries, perform tasks, or guide them through processes—without the need for direct human intervention. In Contact...

The Role of Customer Retention in Contact Center SuccessCustomer retention in a Contact Center is the art of keeping customers engaged, satisfied, and loyal over time. It's not just about preventing churn — it’s about turning every interaction into an opportunity to...

NGNCloudComm Optichannel provides the Total Experience (TX)Optichannel Contact Centers deliver exactly what modern businesses need: seamless access to multiple communication channels—when and where they’re needed—for a smooth, efficient Total Experience (TX). From the...