Best Practices Entries

Accelerate Your Contact Center with NGNCloudComm AI Agents

How NGNCloudComm Powers AI-Driven Virtual Agents

Redefine CX Excellence With AI Powered NGNCloudComm

NGNCloudComm’s Hyper-Personalized Customer Journeys

Automate Prediction and Engagement With NGNCloudComm’s Powerful AI

Automate Engagement with NGNCloudComm AINGNCloudComm has been leveraging AI to shape customer interactions in significant ways for more than 3 decades. At present, the NGNCloudComm platform uses AI for everything from customer routing to real-time analytics. For...

Does your CCaaS protect against high-cost TCPA fines?

In today's regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial risks of non-compliance, where a court awarded $49.5k ($5,500 per call) in a default judgment against Live Transfers Inc. This underscores the...