CCaaS General Articles from Grupo NGN
Data Acquisition Translation Directly Impacts Customer Experience
In the words of author Daniel Keys Moran, “You can have data without information, but you cannot have information without...
Get Multiple Solutions From a Single Vendor
Let’s face it. There are so many products and services that promise to solve a variety of your business and communications...
Why Omnichannel Contact Centers Are a Necessity
Customer service is a top priority for many companies, and for good reason. It’s no secret that customer service is an...