CCaaS General Articles from Grupo NGN

Cloud Contact Centers Can Increase Risk – An Honest Peek Behind the Curtain

I remember being an IT executive for a large, well respected BPO when I was first encouraged to move our technologies –...

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers...

While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands....

We all know the Coronavirus pandemic has caused much destruction to our daily lives – physically, emotionally and...

In the words of author Daniel Keys Moran, “You can have data without information, but you cannot have information without...

Let’s face it. There are so many products and services that promise to solve a variety of your business and communications...

Customer service is a top priority for many companies, and for good reason. It’s no secret that customer service is an...