CCaaS Best Practices from Grupo NGN
Engaged Agents Perform Better – NGNCloudComm
Improve Agent Performance with NGNCloudCommIn today's Contact Center world agent performance is more important than ever....
NGNCloudComm Customer Profile – CARS
Grupo NGN is Your Reliable Partner in Every Situation🕐 In the world of customer service, every second counts. A technical...
Strategies for Contact Center Success in 2025: Do you Have the Right CCaaS?
1.Harnessing the Full Potential of AIAI can fundamentally improve Contact Center Success and operations by automating...
Accelerate Your Contact Center with NGNCloudComm AI Agents
Moving from traditional Call Centers to NGNCloudComm AI AgentsThe customer service landscape is changing. Traditionally,...
Redefine CX Excellence With AI Powered NGNCloudComm
NGNCloudComm’s Hyper-Personalized Customer JourneysSee how NGNCloudComm redefines CX Excellence with Hyper-personalization...
Automate Prediction and Engagement With NGNCloudComm’s Powerful AI
Automate Engagement with NGNCloudComm AINGNCloudComm has been leveraging AI to shape customer interactions in significant...
Does your CCaaS protect against high-cost TCPA fines?
In today's regulatory landscape, compliance is more critical than ever. A recent case in Texas highlights the financial...
Top 10 Ways to Maximize Using a Store to Motivate your Contact Center Employees
Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center....
Is Gamification Driving Positive Results in Your Contact Center?
What is Gamification?Gamification is the application of features commonly used in games to a non-game environment with a...
ROI: The Only Contact Center Acronym That Matters
Contact Centers who work with a technology partner like Grupo NGN get better results than centers that purchase software...
The Brains Behind Grupo NGN
The real brains behind Grupo NGN is the amazing team of sales, support, and development that works around the globe. You...
Knowing is Half the Battle of Gamification
Last week I had a training meeting with a long time NGNInsights customer for a block of newly hired managers. These...