Compliance Corner Entries

Grupo NGN, Inc. will complete rollout of STIR/SHAKEN attestation for all numbers by June 30, 2021. While many customers have already had their attestation registered some time ago, customers who asked to delay will automatically be “enabled” by June 30th in compliance...

While all eyes were on the Supreme Court’s opinion on TCPA, several states started taking matters into their own hands. Florida in particular has introduced legislation that, in some cases, looks to give contact centers a new set of problems to worry about.  If you...

On April 1, 2021, the United States Supreme Court issued an opinion in the case of Facebook v Duguid.  While their opinion was very favorable to the contact center industry, this in no way invalidated TCPA as a whole, and great caution should be exercised before...

The basic principle I have in mind and that I have applied is much like how a squirrel lives its life (at least, where I am from).  The squirrel spends its entire year gathering nuts to sustain it through the long, harsh Chicago winters.  When that time of year comes,...