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Solving Common Call Center Industry Concerns in the dynamic and fast-paced world of cloud communications requires a partner that not only offers robust and reliable solutions but also prioritizes exceptional customer service and continuous innovation. However, not all...

Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform tasks that typically require human cognition. These machines use algorithms and statistical models to learn from data and make decisions. The...

What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By converting written text into synthesized speech, TTS has made it possible for individuals with visual impairments or reading difficulties to access...

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on phone calls while a Contact Center would connect with people across multiple channels. These additional channels may include text, email, webchat,...