Article Entries

What Are Virtual Assistants in a Contact Center?Virtual assistants are AI-based solutions that interact with users through natural language to resolve inquiries, perform tasks, or guide them through processes—without the need for direct human intervention. In Contact...

AI That Drives the Total Experience (TX)Artificial Intelligence will continue to take center stage in 2026: conversational voice bots, real-time virtual assistants, and generative models are already managing nearly 10% of interactions, generating up to $80 billion in...

The Role of Customer Retention in Contact Center SuccessCustomer retention in a Contact Center is the art of keeping customers engaged, satisfied, and loyal over time. It's not just about preventing churn — it’s about turning every interaction into an opportunity to...

Total Control with NGNCloudComm - Choose What Works Best for You!Multi-Tenant vs. Multi-Instance: What’s Best for Your Business?1. Multi-Instance Hosting Model🔎 What does it mean?In this model, each client (or organization) gets their own dedicated instance of the...