Article Entries

Outbound AI FeaturesWhen it comes to Contact Center AI, NGNCloudComm’s outbound features are designed to significantly enhance your operations. With predictive analytics and AI-powered outbound tools, your contact center can reach customers more effectively and...

NGNInsights is Grupo NGN’s analytics and performance platform that turns contact-center data into dashboards and actionable data points for both supervisors and agents. In practice, it surfaces real-time and historical metrics through an interface built to highlight...

Reduced Operational Costs and Increased Efficiency with OptichannelWhen it comes to maximizing your ROI, Optichannel is the clear winner over Omnichannel. With Optichannel, you have improved operational efficiency and cost savings due to increased First Call...

Optichannel Enables Personalization at Scale for Greater ROIOptichannel servicing takes stock of individual channel performance and makes optimizations based on customer expectations. Customer data and insights can be used to help optimize channels for better ROI, as...