CCaaS Features Notes from Grupo NGN
NGNInsights v2.7. New Features to continue improving your Agents Performance
Grupo NGN is proud to announce its latest release of NGNInsights v2.7. We continue our commitment to enhance our software...
Monitor your agent’s workspace in real-time
If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that.NGNShadowCoach is...
NGNCloudComm now includes Agent Screen Recording
Grupo NGN is pleased to announce the strengthening of its native Voice Recording with the release of its new Screen...
Employee Chat with the Contact Center in Mind
Contact centers have specific needs and requirements when considering software to allow communication between supervisors...