TechTip Entries

What Are Virtual Assistants in a Contact Center?Virtual assistants are AI-based solutions that interact with users through natural language to resolve inquiries, perform tasks, or guide them through processes—without the need for direct human intervention. In Contact...

Total Control with NGNCloudComm - Choose What Works Best for You!Multi-Tenant vs. Multi-Instance: What’s Best for Your Business?1. Multi-Instance Hosting Model🔎 What does it mean?In this model, each client (or organization) gets their own dedicated instance of the...

In an increasingly fast-paced and personalized business environment, NGNCloudComm marks a turning point to improve IVR functionality. Our solution not only transforms traditional IVR systems but also powers end-to-end intelligent experiences. Thanks to powerful...

1.Harnessing the Full Potential of AIAI can fundamentally improve Contact Center Success and operations by automating standard tasks and minimizing response times. It accelerates service delivery and frees Agents and Supervisors to handle more complex cases. Grupo NGN...