AI that Acts, Not Just Chats
Artificial Intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to perform tasks that typically require human cognition. These machines use algorithms and statistical models to learn from data and make decisions.
How is AI used in Contact Centers?
In the realm of customer service, AI has the potential to revolutionize the way Contact Centers operate by automating routine tasks, providing personalized responses, and improving response times. It speeds up service, personalizes interactions, anticipate needs, remember preferences, adjust tone, deliver real-time solutions and frees Agents / Supervisors to focus on complex issues.
The Ultimate Contact Center Solution
It offers powerful AI capabilities that enhance automation, boost agent performance,
and improve customer interactions—featuring advanced tools for smarter service,
and much more.
Beyond CX
After years of experience with thousands of clients, Grupo NGN identified that delivering a truly outstanding customer experience requires going beyond bots or basic multichannel strategies.
With NGNCloudComm, businesses can create hyper-personalized customer journeys that increase loyalty, drive efficiency, and elevate the overall Customer Experience.
Step Into the Total Experience with NGNCloudComm.
Operational Excellence
From Vision to Reality — How Grupo NGN Makes AI Work for Everyone
Grupo NGN has a long history in Contact Center Technology and was one of the pioneers in incorporating AI, first using AI in its software back in 1995. Over the decades, Grupo NGN has continuously evolved its product suite to take advantage of the latest innovations, from early AI-powered Dialing and Routing Features to today’s Real-Time Analytics and Coaching Tools. We prioritize delivering exceptional value to our customers by staying ahead of the latest advancements in AI and automation capabilities.
AI and Automation Features are not just for the Elite
Our AI solutions are designed to be practical and cost-effective, ensuring that they can be implemented in a reasonable timeframe and without incurring excessive costs.
Increase Revenue with NGNCloudComm’s AI Features
Growing revenue is a top priority for any business, and NGNCloudComm offers advanced solutions that provide valuable insights into customer behavior and preferences, enabling businesses to make informed decisions and take proactive steps to drive growth.
Optichannel & Omnichannel
🔹 True Optichannel support: NGNCloudComm supports Optichannel functionality, allowing customers and agents to interact across multiple channels in the same session or switch between channels seamlessly.
🔹 AI & Automation capabilities: Features such as chat/video with real-time AI translation, QA automation, etc… are part of the AI & automation suite.
🔹 Compliance and intelligent scripts: The platform supports Intelligent Script Triggers that dynamically detect sensitive data and ensure compliance (PCI, PII, TCPA) in real time.
Harness the full potential of AI
Optimize operations, automate tasks, and elevate customer interactions
NGNCloudComm’s competitive advantage lies in its holistic, AI-powered approach to the Contact Center. It merges all communication channels and AI tools into one flexible platform, and goes further by incorporating agent-focused enhancements like gamification and live coaching.
The result is a solution that improves the experience for customers, agents, and managers alike – truly a “Total Experience” platform. By staying ahead of technological trends and keeping user needs at the forefront, NGNCloudComm has positioned itself as a preferred choice in the market, delivering AI-powered customer journeys that exceed expectations. Now is the time to Automate Engagement with NGNCloudComm AI.
Experience the future of communication — visit NGNCloudComm AI Features now ➡️
To find out more about this and how it can impact your operation, please contact us.
844 GO GRUPO
(844) 464 7876
