NGNCloudComm AI Features
Redefining Communication
NGNCloudComm is a cutting-edge Contact Center Software platform that revolutionizes how businesses manage interactions— taking your Cloud-Based Contact Center beyond Customer Experience (CX) to deliver a Total Experience (TX) for Supervisors, Agents, and Customers. Learn more about NGNCloudComm AI Features:
💡These are the intelligent features powering seamless performance, smart efficiency, and measurable impact.
Outbound Dialing Prediction
NGNCloudComm’s AI-driven Outbound Dialing optimizes call efficiency with automated solutions such as Predictive, Progressive, Preview, Skills-Based, and Agentless dialing.
Real Time Translation
AI Powered Translation enables real-time translation across chat, voice, and video calls, so agents and customers can communicate seamlessly in their preferred language.
Call Summarization
Automate call documentation to provide
concise information that increase efficiency more productive, customer-focused, compliant, and streamlined Contact Centers.
Automatic Call QA Scoring
AI Powered QA Scoring automatically rates call quality, analyzes agent performance, and provides real-time feedback to enhance customer interactions and operational efficiency.
PII Removal
These feature protects sensitive customer information such as Payment Card Industry (PCI) or Personally Identifiable Information (PII), ensuring compliance and privacy.
Real-time Agent Assist
Agent Assist uses Natural Language Processing (NLP) to analyze queries and provide real-time guidance, improving agent performance and customer satisfaction.
AI Powered Gamification
Gamification streamlines workforce performance by fostering engagement, reinforcing positive behaviors, and driving continuous progress through data-driven challenges and rewards.
Call Analysis
Detect and categorize customer issues, extract actionable insights through Natural Language Processing,and streamline support processes to reduce manual effort and boost operational performance.
Contact Center AI
Improve customer service by automating interactions, reducing costs optimizing agent performance, and streamlining operations.
Real time Transcription
Real-time transcription enhances contact centers by providing instant text versions of customer interactions, helping agents understand customer needs and reducing quality assurance time.
Customizable AI Analysis
With NGNCloudComm Your Imagination is Your Only Limitation when it comes to how you use our Customizable AI engines. Automate your QA of every call with a scoring and analysis, generate call summaries, even use the AI to generate sales projections.
AI is changing quickly – NGNCloudComm AI Features are prepared 🧭
NGNCloudComm is well-positioned to shape this AI-driven future. Grupo NGN has a long history in Contact Center Technology and was one of the pioneers in incorporating AI, first using AI in its software back in 1995. Over the decades, Grupo NGN has continuously evolved its product suite to take advantage of the latest innovations, from early AI-powered Dialing and Routing Features to today’s Real-Time Analytics and Coaching Tools. As AI capabilities grow, Grupo NGN is committed to integrating them in ways that deliver practical value.
The time for AI in Customer Service is now, and those who embrace it will lead the way in defining exceptional customer experiences with NGNCloudComm AI features. 🚀
To find out more about this and how it can impact your operation, please contact us.
844 GO GRUPO
(844) 464 7876
