Grupo NGN is the leading AI-driven Contact Center as a Service (CCaaS) provider,
thriving on a culture of innovation, customer focus, and long-term partnership.
Our vision is to deliver a Total Experience (TX) — enhancing the journeys
of Customers, Agents, and Supervisors through advanced technology.
In a world where expectations evolve by the minute, Grupo NGN delivers the agility
and intelligence your business needs to stay ahead — and keep growing. Learn how we turn this vision into reality. Discover the difference behind a truly connected experience.
With Grupo NGN Customers, Agents & Supervisors all
Discover the Difference Behind a Truly Connected Experience.
OPTICHANNEL
⚙️ All channels available from a single platform
↗️↙️ Inbound / Outbound and Blended Agents
💻 Video Call
💬 Chat & Social Media
🔊 IVR
📱 SMS Text
📧 Email
🌐 Auto language detection
No need for expensive 3rd translation or multi-lingual agents
💡 Agents can manage multiple channels at once during an interaction
🧩 Data API
⚡️ Fastest Speed to Lead in the Market
No more scattered tools, no more lost context — just one platform, one intelligent core, total clarity
Solutions That Power Your Performance
NGNCloudComm
CCaaS platform for Inbound & Outbound
Voice, Email, SMS, Chat, Social,
and Video interactions.
NGNInsights
dashboards and feedback loops, enabling
gamification and data-driven coaching
to boost Contact Center
performance.
NGNShadowCoach
that allows supervisors to record and track
agent desktop and audio in Real-Time,
with intelligent triggers for QA,
training, and compliance.
Designed with rigorous compliance standards, the Platform enables clients to meet TCPA, GDPR, and other regulatory requirements seamlessly from the outset
Ready to Elevate Your Customer Experience
With a Smarter Communication Solution?
With Grupo NGN and NGNCloudComm, you’re one step away from seamless, scalable, and reliable service. Empower your agents, exceed customer expectations, and deliver results with technology built for agility, empathy, and performance.
Future-ready communication starts now. Let’s transform the way you connect and help you to discover the difference behind a truly connected experience.
To find out more about this and how it can impact your operation, please contact us.
844 GO GRUPO
(844) 464 7876
