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NGNCloudComm Adapts To Your Business

NGNCloudComm easily adapts to the way you work—earning recognition as Grupo NGN’s award-winning CCaaS. Its modern, flexible architecture delivers best-in-class contact center functionality tailored to your processes, integrations, and customer expectations.

Whether you run a targeted support team or a global operation,  NGNCloudComm gives you get a scalable, efficient solution that improves user experience, optimizes resources, and supports change whenever needed.

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Customer-Centric Design

NGNCloudComm is flexible and adapts to the customer, not the other way around. You don’t have to make compromises to make our CCaaS work for your business needs.
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Optimized User Experience

NGNCloudComm's User friendly interface designed for seamless integration with existing workflows focusing on the Total Experience for Customers, Agents, and Managers.
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Agility and Flexibility

Because of a solid native code base, modifications and custom campaigns to meet evolving business needs can be created quickly and without significant additional cost.
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Continuous Improvement

Grupo NGN provides consistent feature updates including up to date AI features and a data-driven Analytics Platform to maximize Agent Productivity and Reporting.

🔹 Optichannel Contact Centers: Seamless, Smart, and Built for Total Experience (TX)
Optichannel Contact Centers deliver exactly what modern businesses need: seamless access to multiple communication channels—when and where they’re needed—for a smooth, efficient Total Experience (TX).

🔹 True Blended Engagement
Competitors claim to have blended enviroments, but they lack true blended capabilities, NGNCloudComm ensures seamless Optichannel interactions by using a single customer record across all touchpoints.

🔹 Elevate Customer Interactions in Real-Time
Only NGNCloudComm offers true multi-channel flexibility, allowing agents and customers to seamlessly add communication channels during an active interaction.

🔹 Uncompromising Security & Customization
Today security and data protection matters more than ever, Grupo NGN’s Multi-Instance Hosting Model stands above strictly Multi-Tenant approach.

AI Features

AI Powered Gamification

Outbound Dialing Prediction

Real-Time Translation

Call Analysis

Call Summarization

Automatic Call QA Scoring

Real-time Agent Assist

Real-time Transcription

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Contact Center AI

NGNInsights

Agent Performance, Chat & Gamification

“NGN CloudComm Insights is revolutionizing contact center operations by leveraging the power of gamification to motivate and empower agents and supervisors.” It delivers real-time performance feedback, AI-powered analytics, and customizable dashboards and reporting with real-time and historical data.

NGNShadowCoach

Real-Time Monitoring & Coaching

“Gives you the ability to view your agents’ screens in real time,” with web-based monitoring for supervisors (nothing to install), a single-file install for agents, chat tool between supervisors and agents, and silent screen monitoring (discreet QA). Also “hear both system audio and microphone audio.”

At Grupo NGN, we go beyond being a CCaaS software provider. We are your technology partner, committed to helping you achieve customer service excellence with innovative solutions.

Commitment to Continuous Improvement

Through Real-Time Feedback

NGNCloudComm is dedicated to continual evolution, grounded in real-time user feedback and analytics. This approach fosters a culture of ongoing enhancement, ensuring that the software consistently aligns with shifting customer needs and industry advancements. By actively engaging with users and leveraging data-driven insights, NGNCloudComm remains a dynamic, ever-improving solution in the contact center technology space.

To find out more about this and how it can impact your operation, please contact us.

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844 GO GRUPO

(844) 464 7876