CCaaS General Articles from Grupo NGN

Call Scripting: Consistency in Every Interaction

Precision in Every ConversationIn an increasingly competitive market where customer experience sets brands apart, every...

In today’s Contact Centers, data is everywhere. Every interaction, every conversation, every click leaves a trail. But what...

NGNCloudComm — The Holistic Solution for a Total Experience (TX)Artificial intelligence and automation are no longer...

Acquisition Adds Industry-Leading CCaaS (Contact Center as a Service) Capabilities as Company Embarks on Rapid Growth...

What Is Transcription in Contact Centers?Transcription in Contact Centers consists of automatically converting, in real...

KPIs and OKRs: The Compass for Performance in Contact CentersIn the daily operations of a Contact Center, knowing what to...

Say Goodbye to Disruptions and Hello to a Seamless Customer ExperienceThe audience moves fast—and demands agile, connected...

From Data to Action: Empower Your AgentsIs your data doing more than filling up reports?Your Contact Center’s efficiency...

Improve Agent Performance with NGNCloudCommIn today's Contact Center world agent performance is more important than ever....

Grupo NGN is Your Reliable Partner in Every Situation🕐 In the world of customer service, every second counts. A technical...

In an increasingly fast-paced and personalized business environment, NGNCloudComm marks a turning point to improve IVR...

1.Harnessing the Full Potential of AIAI can fundamentally improve Contact Center Success and operations by automating...