CCaaS Features Notes from Grupo NGN

The Role of Virtual Assistants in Customer Support

What Are Virtual Assistants in a Contact Center?Virtual assistants are AI-based solutions that interact with users through...

AI That Drives the Total Experience (TX)Artificial Intelligence will continue to take center stage in 2026: conversational...

Total Control with NGNCloudComm - Choose What Works Best for You!Multi-Tenant vs. Multi-Instance: What’s Best for Your...

Precision in Every ConversationIn an increasingly competitive market where customer experience sets brands apart, every...

In today’s Contact Centers, data is everywhere. Every interaction, every conversation, every click leaves a trail. But what...

NGNCloudComm — The Holistic Solution for a Total Experience (TX)Artificial intelligence and automation are no longer...

What Is Transcription in Contact Centers?Transcription in Contact Centers consists of automatically converting, in real...

KPIs and OKRs: The Compass for Performance in Contact CentersIn the daily operations of a Contact Center, knowing what to...

From Data to Action: Empower Your AgentsIs your data doing more than filling up reports?Your Contact Center’s efficiency...

Improve Agent Performance with NGNCloudCommIn today's Contact Center world agent performance is more important than ever....

Grupo NGN is Your Reliable Partner in Every Situation🕐 In the world of customer service, every second counts. A technical...

In an increasingly fast-paced and personalized business environment, NGNCloudComm marks a turning point to improve IVR...