CCaaS Features Notes from Grupo NGN

Operational Intelligence That Works

In today’s Contact Centers, data is everywhere. Every interaction, every conversation, every click leaves a trail. But what...

NGNCloudComm — The Holistic Solution for a Total Experience (TX)Artificial intelligence and automation are no longer...

What Is Transcription in Contact Centers?Transcription in Contact Centers consists of automatically converting, in real...

KPIs and OKRs: The Compass for Performance in Contact CentersIn the daily operations of a Contact Center, knowing what to...

From Data to Action: Empower Your AgentsIs your data doing more than filling up reports?Your Contact Center’s efficiency...

Improve Agent Performance with NGNCloudCommIn today's Contact Center world agent performance is more important than ever....

Grupo NGN is Your Reliable Partner in Every Situation🕐 In the world of customer service, every second counts. A technical...

In an increasingly fast-paced and personalized business environment, NGNCloudComm marks a turning point to improve IVR...

Moving from traditional Call Centers to NGNCloudComm AI AgentsThe customer service landscape is changing. Traditionally,...

In the fast-paced world of lead generation and customer acquisition, the speed at which businesses can connect with...

What is TTS? Text to speech (TTS) is a technology that has revolutionized the way we interact with our devices. By...

Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a...