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Seamless Enterprise Scalability – Scale From 10 to Thousands of Agents with NGNCloudComm

As businesses grow, so do their customer service requirements, making scalability a crucial factor when choosing a contact center solution. NGNCloudComm is a cutting-edge contact center product designed to offer seamless scalability, allowing companies to effortlessly...

Houseplant Appreciation Day

January 10 is Houseplant Appreciation Day and a perfect time to discuss remote work in the Contact Center world. While COVID-19 forced Contact Centers around the globe into remote work, today a lot of Contact Centers are deciding how best to move forward. NGNCloudComm...

Agent workstation live monitoring and recording – Limited time discount

If you're looking for a way to screen monitoring and coach your agents, we have the best answer for that.With NGNShadowCoach you can do both live monitoring and recording of your agent’s screen. With NGNShadowCoach you can record both the system audio and the input...

Grupo NGN Offers Upgraded NGNCloudComm Solution

Grupo NGN, Inc. recently announced an upgrade to its flagship cloud service, NGNCloudComm™ and encourages all current and prospective clients to take advantage of its advanced technology. “We continue to innovate and listen to the needs of our consumers,” Grupo NGN...

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