Grupo NGN Blog
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Reduce Costs and Boost Efficiency with NGNCloudComm Optichannel
Reduced Operational Costs and Increased Efficiency with OptichannelWhen it comes to maximizing your ROI, Optichannel is the...
Optichannel Powers ROI Through Personalization
Optichannel Enables Personalization at Scale for Greater ROIOptichannel servicing takes stock of individual channel...
The Role of Virtual Assistants in Customer Support
What Are Virtual Assistants in a Contact Center?Virtual assistants are AI-based solutions that interact with users through...
Ready for the Future: Contact Center Trends for 2026
AI That Drives the Total Experience (TX)Artificial Intelligence will continue to take center stage in 2026: conversational...
Customer Retention Strategies: Loyalty Through Smart Technology
The Role of Customer Retention in Contact Center SuccessCustomer retention in a Contact Center is the art of keeping...
Empower Your Team with a Platform That Fits
Total Control with NGNCloudComm - Choose What Works Best for You!Multi-Tenant vs. Multi-Instance: What’s Best for Your...
Call Scripting: Consistency in Every Interaction
Precision in Every ConversationIn an increasingly competitive market where customer experience sets brands apart, every...
Operational Intelligence That Works
In today’s Contact Centers, data is everywhere. Every interaction, every conversation, every click leaves a trail. But what...
Reimagine Efficiency with AI and Automation
NGNCloudComm — The Holistic Solution for a Total Experience (TX)Artificial intelligence and automation are no longer...
White Label Communications Acquires Grupo NGN
Acquisition Adds Industry-Leading CCaaS (Contact Center as a Service) Capabilities as Company Embarks on Rapid Growth...
Real-Time Transcription & Intelligence: Powering Every Conversation
What Is Transcription in Contact Centers?Transcription in Contact Centers consists of automatically converting, in real...
Performance Visibility That Drives Action
KPIs and OKRs: The Compass for Performance in Contact CentersIn the daily operations of a Contact Center, knowing what to...
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