Grupo NGN Blog

Grupo NGN Blog Posts

Be up to date on NGNCloudComm, our top rated by G2 and award winning CCaaS platform

What is the difference between a Call Center and a Contact Center?It is widely accepted that a Call Center is focused on...

Ready for new State TCPA laws? There are more than 380 proposed bills for new Contact Center focused laws across the 50 US...

Predictive AI Outbound Dialing with NGNCloudComm. NGNCloudComm is an omnichannel Contact Center solution that includes a...

Optichannel DefinedNGNCloudComm redefines optichannel for the Contact Center industry with its latest release by Grupo NGN....

The talk of Artificial Intelligence or AI enhancements in the Contact Center has been on the rise recently. I am naturally...

The latest upgrade to NGNInsights includes a dashboard that adds a customizable view of a Contact Centers performance...

Grupo NGN has enhanced the NGNInsights™ integration with Nice InContact™ to the latest API version. This makes it simpler...

On December 15, 1791, three-fourths of the existing US State legislatures ratified the first 10 Amendments of the...

Offering a store where employees can shop and buy items is a great way to add motivation and fun to your Contact Center....

NGNCloudComm has been named the 2022 Customer TMC Labs Innovation Award winning CCaaS. According to Erik Linask from TMC...

Grupo NGN helped a BPO save more than $2.2 Million by switching to NGNCloudComm. How much can you save?Prior to moving to...

It is my impression that the Contact Center industry indoctrinates customers to simply not expect that complex scenarios...

Keep up to date on our development roadmap and latest features for NGNCloudComm

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