CCaaS Features Notes from Grupo NGN

Grupo NGN Awarded 2025 TMC Labs Innovation Award for Unified Communications

NGNCloudComm Recognized for Exceptional InnovationGrupo NGN announced today that TMC, a global, integrated media company,...

Isolation, Control, and Resilience:Why NGNCloudComm’s Multi-Instance Model Outperforms the Rigid Multi-Tenant...

Isolation, Control, and Resilience:Why NGNCloudComm’s Multi-Instance Model Outperforms the Rigid Multi-Tenant DesignIn...

Real Agility and Frictionless Scalability From the CloudWhen it comes to agility and scalability in a modern Contact...

In today’s digital era, customers have changed profoundly. They no longer seek just products or services, but fast,...

Well-designed automation frees up time, reduces errors, and speeds up response times, while human connection builds trust,...

The Optichannel Journey with NGNCloudCommWith most “omnichannel” solutions, switching from one channel to another means...

Gamification and Performance AI FeaturesTo keep your Contact Center’s performance consistently high, NGNCloudComm offers...

Outbound AI FeaturesWhen it comes to Contact Center AI, NGNCloudComm’s outbound features are designed to significantly...

NGNInsights is Grupo NGN’s analytics and performance platform that turns contact-center data into dashboards and actionable...

Reduced Operational Costs and Increased Efficiency with OptichannelWhen it comes to maximizing your ROI, Optichannel is the...

Optichannel Enables Personalization at Scale for Greater ROIOptichannel servicing takes stock of individual channel...