NGNCloudComm Built-in Translation
NGNCloudComm’s, the award winning cloud based inbound and outbound CCaaS, from Grupo NGN, Built-in Translation feature empowers agents to communicate effortlessly with customers, regardless of language barriers. With this powerful tool, you can ensure that every customer interaction is smooth, effective, and personalized.
Universal Language Support
Agents can interact with customers in any language. Simply set the customer’s language and the agent’s language for each interaction.
Customizable AI Voice
Choose the gender of the AI voice that will deliver the agent’s translated speech. You can also decide whether to auto-play the AI voice or not.
Initial Screen
Select the languages and preferences for the interaction
Choose the language that the agent will use.
Choose the language that the customer will use
Select the gender for the AI voice that will speak the translated messages
Benefits of NGNCloudComm Built-in Translation
Enhanced Customer Satisfaction
Deliver personalized service by interacting with customers in their preferred language, creating a more comfortable and engaging experience. Ensure clear and accurate communication, reducing misunderstandings and improving customer satisfaction.
Increased Agent Efficiency
Agents can focus on providing excellent service without worrying about language barriers, leading to more efficient and productive interactions. The intuitive interface makes it easy for agents to set up and manage translations, saving time and effort.
Expanded Reach
Reach a broader audience by supporting multiple languages, allowing your business to expand into new markets and cater to a diverse customer base. Provide inclusive service to non-native speakers, enhancing your brand’s reputation for accessibility and inclusivity.
Cost-Effective Solution
With built-in translation, there’s less need to hire and train multilingual staff, leading to cost savings for your organization. Allocate resources more effectively by using AI-driven translation, ensuring high-quality interactions without additional human resources.
Scalability and Flexibility
Whether you are a small business or a large enterprise, NGNCloudComm’s Built-in Translation can scale to meet your needs. Tailor the translation settings to fit specific requirements, such as selecting the AI voice gender and choosing to auto-play translations.
Improved Agent Training
Agents can learn new languages through repeated exposure, improving their language skills over time. Provide consistent training materials and scripts in multiple languages, ensuring all agents receive the same level of training.
By integrating NGNCloudComm’s Built-in Translation, your business can overcome language barriers, enhance customer satisfaction, and improve overall efficiency. Embrace this feature to offer a superior, inclusive, and globally accessible customer experience.
