An all-in-one Contact Center as a Service (CCaaS) solution that provides an omnichannel and optichannel platform to enhance customer experience and operational efficiency.
NGNInsights gives agents and supervisors an open, real-time feedback loop, motivating agents to improve and helping supervisors make efficient decisions.
Monitor and record agents’ desktop and audio in real-time. Use intelligent triggers for quality assurance, training or compliance purposes.
Experience seamless Optichannel communication with NGNCloudComm, the #1 G2-rated CCaaS platform.
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