NGNCloudComm Salesforce Integration
NGNCloudComm’s, the award winning cloud based inbound and outbound CCaaS, from Grupo NGN, Salesforce integration enhances your customer relationship management by seamlessly connecting your Salesforce instance with NGNCloudComm, providing a unified and efficient platform for your contact center operations.
Key Benefits
Enhanced Customer Engagement: Streamline communication processes and provide personalized interactions by integrating Salesforce customer data with NGNCloudComm.
Improved Agent Productivity: Empower your agents with a 360-degree view of customer information within either or both NGNCloudComm and Salesforce, reducing handle times and improving overall efficiency.
Data Synchronization: Ensure consistency across platforms by synchronizing customer data, interactions, and activities between Salesforce and NGNCloudComm.
Automation and Workflows: Leverage automation features to create seamless workflows, automate routine tasks, and enhance operational efficiency.
Unified Customer Profiles
- View and manage Salesforce customer profiles directly within Salesforce while NGNCloudComm handles all of your optichannel interactions.
- Access comprehensive customer information, including purchase history, support tickets, and more.
Screen Pops and Contextual Information
- Deliver context to agents by displaying relevant Salesforce data during incoming calls.
- Improve customer interactions with real-time information.
Click-to-Dial Integration
- Initiate calls directly from Salesforce with click-to-dial functionality.
- Automatically log call details, notes, and outcomes within the Salesforce record.
Customizable Dashboards
- Tailor dashboards to display key metrics and Salesforce data, providing insights for better decision-making.
Get Started Today
Enhance your contact center operations by integrating Salesforce with NGNCloudComm. Contact our team to discuss your specific requirements, receive a personalized demonstration, and start experiencing the benefits of this powerful integration.
