NGNCloudComm Insights Tracks Customer Interactions
NGNCloudComm Insights isn’t just a tool; it’s a paradigm shift in Contact Center Analytics. By uniting Data Sources, simplifying Integration, and infusing Insights with Gamification, NGNCloudComm Insights transcends traditional reporting, it empowers contact centers to evolve, adapt, and thrive in an ever-changing landscape.
Harness the full value of your data and accelerate your journey toward peak performance with NGNCloudComm Insights.
NGNCloudComm Insights for Agents
At the core of NGNCloudComm Insights’ success is its ability to provide Real-Time performance in an easy to read format. NGNCloudComm Insights makes it simple to gamify agent performance, a key part of this is the badges and leaderboards. This keeps Agents and Supervisors engaged,while providing a way to track and measure progress.
NGNCloudComm Insights for Supervisors
NGNCloudComm Insights provides Supervisors with valuable Insights and actionable Data to enhance Agent efficiency and maximize Return On Investment. Unlock the power of Data-Driven decision-making and revolutionize your Contact Center operations.
Performance Tiles
Consistent Real Time Data Access
Multiple perfomance tiles can be created for agents, teams, supervisors, even locations or campaigns. Customize the KPIs and OKRs to be measured and tracked.
Agents have access to their own tiles while Supervisor users can customize access of all their agents and projects.
By creating a shared view of the same performance tile for Agents and Supervisors, NGNCloudComm Insights establishes an open feedback loop that fosters trust and empowerment.
High-performing Agents, represented by all green indicators on their tiles, not only witness their own accomplishments but also recognize that their team Leaders and Supervisors acknowledge
their success.
Agents who may be struggling can identify areas of improvement in real time, indicated by yellow and red insights on their tiles. This visibility motivates them to enhance their performance
and behavior even before their supervisor or team leader intervenes.
NGNCloudComm Insights tracks Customer Interactions and translates raw data into meaningfull patterns and improved performance.
🕐 Real-Time Performance Feedback
NGNCloudComm Insights provides an open feedback loop between agents and supervisors, giving everyone an instant view into their performance metrics.
🎮 AI-Powered Analytics & Gamification
NGNCloudComm Insights integrates AI to analyse both historical and Real-Time data, identifying areas with the highest potential for improvement and return on investment.
📈 Results Oriented Platform
Our innovative “Insights Designer” empowers Contact Centers to customize their performance tiles by selecting specific key performance indicators (KPIs) and objectives and key results (OKRs) to track.
Simple Data Connections 🧩
Combine Data From Multiple Sources. NGNCloudComm Insights breaks through limitations by allowing you to unify data from multiple CCaaS Solutions into a single platform, seamlessly integrating a wide range of business systems and tools.
Supercharge your communication strategy through NGNCloudComm Insights⚡️
To find out more about this and how it can impact your operation, please contact us.
844 GO GRUPO
(844) 464 7876
