Grupo NGN First To Market Milestones
Your Technology Partner, let Your Imagination Be Your ONLY Limitation
Since 1987, Grupo NGN has been redefining the way contact centers connect with customers. In 1995, we introduced the ASD softswitch—already pioneering an AI-powered, omnichannel call center solution before the market even had a name for it.
Today, NGNCloudComm stands as the #1 G2-rated CCaaS and the first platform to deliver genuine Optichannel functionality.
Innovation is part of our DNA. Many of the capabilities the industry now takes for granted, we brought to market first. But we’re not just another software vendor. We’re a technology partner invested in long-term success. Our platform adapts to the customer’s needs—not the other way around. And with no coding required, organizations gain the agility and intelligence to deliver exceptional experiences from day one.
Jan 1995
First CCaaS without an underlying PBX or UCaaS requirement to function
Jan 1995
First CCaaS to utilize A.I. algorithms to control outbound dialing
Jun 1995
First to market with built in call recording
Jun 1997
First CCaaS to have native Omnichannel email support
Feb 2001
First to implement Business Rules Engine
Mar 2003
First to support real time automatic DNC enforcement
Jul 2005
First to market with virtual queues
Nov 2008
First to enforce State by State compliance
Jun 2009
First with Scheduled Callbacks
Guarantee a callback at the exact specified date and time without droping the call
Jul 2011
First with Bult-In Chat Support Plus IVR For Chat
Nov 2011
First with Recording Interface Rules Supporting Internal Plus Any 3rd Party
Jan 2014
First to market with Dual Channel call recording
Nov 2020
First with Open Data API (including IVR)
Aug 2021
First with Open Agent Desktop Monitoring & Recording
Jun 2022
First with EngageNow & Employee Chat With CC Security
Feb 2023
First CCaaS to support Optichannel – switching or combining channels in real time in the same interaction
Jul 2023
First to support Video plus Screen Sharing
Jul 2023
First To Support Real Time Conversation Transcribing plus Simultaneous Translation to Multiple Languages
Jul 2023
First To Allow Customer’s Ability to Monitor Agents Serving Them Plus Reporting
2024
First to include AI powered real time translation for multiple languages
Sep 2025
First to include real time monitoring of multiple agent monitors
Ready to Elevate Your Customer Experience
With a Smarter Communication Solution?
With Grupo NGN you’re one step away from seamless, scalable, and reliable service. Empower your agents, exceed customer expectations, and deliver results with technology built for agility, empathy, and performance.
Future-ready communication starts now. Let’s transform the way you connect and help you to discover the difference behind a truly connected experience.
World-Class Support, Proven Results
🔹99% 5-star customer satisfaction
🔹#1 Rated for Support on G2
🔹Zero-disruption upgrades/maintenance with multi-instance architecture
🔹Industry-leading uptime keeps your business running smoothly
To find out more about this and how it can impact your operation, please contact us.
844 GO GRUPO
(844) 464 7876
