Take this opportunity and empower your operation with the best performance, chat, and gamification platform on the market.

NGNInsights from Grupo NGN is an agent performance, chat, and gamification platform developed by a team including data analysts, video game designers, and more than 100 years of combined Contact Center experience. NGNInsights utilizes simple visual benchmarks to motivate agent behavior and to streamline the process of supervisor review.

Turn this...

into this!

Visual overview of your entire Contact Center's performance

Multiple detailed views for each agent

AI Analysis to identify key areas of improvement

What do we need from you?

All we need is a single CSV file with the following columns:

Date

(you can upload as much historical data as you want to be analyzed)

Agent ID

Agent Name

(optional for ease of your analysis – if you prefer you can simply provide anonymized Agent IDs)

Team Name

(if applicable)

Login Duration

Results for any KPIs you would like to have analyzed

What you will receive?

Customized visual tile with icons for each KPI you want analyzed

An AI breakdown of your agent’s performance for each KPI giving you insights to the following:

Who are your best performing agents?
What are the areas that need improvement? (And could drive the most savings or increased ROI?)
What trends can be identified?

Daily leaderboard results for your KPIs

Sample gamification options based on your historical results

To take advantage of this offer and to get your free data analysis please fill out the form below



What is the catch?

No catch and no commitment on your part. Only include the data you want to have analyzed in the CSV file that you provide. We simply want the opportunity to show as many Contact Centers as possible the power of NGNInsights AI data engine and just how intuitive the visual tiles and dashboards are.

If you decide you want to move forward, we can discuss traditional licensing or for those interested a performance licensing model where you only pay for increased performance or savings from using NGNInsights.  

How much money have NGNInsights users saved?

Great question! See some of our results below and fill out the form below to set up a call and we can provide you with more details.

What if I am interested but want to learn more before deciding?

That makes a lot of sense! Fill out the form below and we will reach out to schedule a call to answer any questions you have and give you a more detailed look at what NGNInsights can do?

 

844 GO GRUPO

(844) 464 7876