Experience Optichannel in Action
NGNCloudComm, the #1 rated CCaaS on G2, brings you true Optichannel communication. Connect with the same Agent across multiple channels at once, and switch smoothly between them — all as part of a single, continuous conversation.
Ready to experience it? Click either button below to launch the chatbot or webchat and try the smart way to connect.
Chatbot
Hi there! I’m here to assist you in real time. Whether you have questions, need support, or just want to learn more about our services, feel free to start chatting.
Call
Or would you rather try a call? Start your demo call now and discover how simple and smooth the experience can be!
Optichannel Capabilities
Optichannel Contact Centers deliver exactly what modern businesses need: seamless access to multiple communication channels—when and where they’re needed—for a smooth, efficient Total Experience (TX).
From the customer’s perspective, this means they can start an interaction on the channel they prefer—whether it’s email, SMS, voice, or a mobile app. Then, during the same interaction, agents can add or switch channels as needed to enhance the experience.
By combining frictionless channel orchestration, real-time data integration, and intelligent automation, Optichannel creates a foundation for delivering the best possible customer experience— while increasing efficiency and reducing operational overhead. In short, Optichannel isn’t just about communication. It’s about intelligently connecting people, technology, and data to drive better outcomes—for customers, agents, and the business as a whole.
💬 Start with Chat — Add Voice 🔊
With NGNCloudComm Optichannel, switch or combine channels seamlessly during an interaction. Start on webchat and easily add or transfer to voice with the same Agent, ensuring consistent and efficient communication.
🔊 Start with Voice — Add Chat 💬
Can it go the other way too—from voice to chat? With NGNCloudComm Optichannel, absolutely. It adapts to the flow of any conversation—start with a call and effortlessly continue over chat, all within the same interaction and Agent. It’s communication, your way.
💬 Start with Chat — Add Video 💻
Check out how easy it is to add the video channel to an existing chat conversation with NGNCloudComm Optichannel. Versatility and efficiency with just one click and no hassle.
📱 Start with EngageNow — Add Chat 💬
EngageNow allows customers to connect with the Contact Center directly from any web-enabled device — no phone number required and no barriers to get started.
Speed to lead
✉️ Customer Fills Out Form — Gets Called Quickly ⚡️
Turn web forms into a powerful tool to enhance communication with your leads. NGNCloudComm acts as a bridge between customers and Contact Centers from any contact form, helping you make the most of every communication opportunity.
Real Time Translation
Chat and Video with Real Time AI Powered Translation 🌎
Our platform enables agents and customers to communicate in their preferred language, with real-time AI translation enhancing every interaction.
World-Class Support, Proven Results
🔹99% 5-star customer satisfaction
🔹#1 Rated for Support on G2
🔹Zero-disruption upgrades/maintenance with multi-instance architecture
🔹Industry-leading uptime keeps your business running smoothly
To find out more about this and how it can impact your operation, please contact us:
844 GO GRUPO
(844) 464 7876
