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NGNCloudComm Includes AI Powered PII Removal

Protecting sensitive customer information is paramount in today’s data-driven world.  NGNCloudComm, the award winning cloud based inbound and outbound CCaaS solution from Grupo NGN, innovative Chat & Call Transcripts Assistance feature not only provides invaluable insights into customer interactions but also ensures the removal of personally identifiable information (PII), safeguarding privacy and compliance.

Chat and Call Transcripts Assistance with PII Removal
Chat and Call Transcripts Assistance

Seamless Transcripts Management

With NGNCloudComm, managing chat and call transcripts has never been easier. Our platform automatically transcribes conversations, allowing you to review and analyze interactions with precision. From resolving customer inquiries to identifying trends, our transcripts assistance feature empowers your team with actionable insights.

Key Benefits

PII Removal for Compliance

Maintaining compliance with data protection regulations is non-negotiable. NGNCloudComm’s advanced PII removal capabilities automatically detect and redact sensitive information, such as credit cards, social security numbers, passport numbers, etc., from transcripts and chat conversations. This ensures that customer privacy is upheld while mitigating the risk of data breaches and regulatory penalties.


Enhanced Security Measures

At NGNCloudComm, security is our top priority. Our platform employs robust encryption protocols and access controls to safeguard sensitive data throughout the transcript lifecycle. By implementing industry-leading security measures, we provide peace of mind, allowing you to focus on delivering exceptional customer experiences.

Customizable Redaction Policies

Every organization has unique compliance requirements. NGNCloudComm offers customizable redaction policies, allowing you to define which PII elements should be removed from transcripts. Whether you’re subject to GDPR, CCPA, or industry-specific regulations, our platform adapts to your needs, ensuring adherence to data protection standards.

Elevate Customer Trust and Confidence

By prioritizing data privacy and compliance, you demonstrate your commitment to customer trust and confidence. NGNCloudComm’s Chat & Call Transcripts Assistance feature not only enhances operational efficiency but also strengthens your reputation as a trustworthy and reliable partner.

PII Removal

This feature can automatically detect and remove Personal Identifiable Information that is deemed too sensitive from chat messages or voice transcript before the customer, or the agent sees them.

In this example, the customer sent his SSN but the agent never sees it and it will never be stored.

Get Started Today

Experience the power of NGNCloudComm’s Chat & Call Transcripts Assistance and take your customer interactions to the next level. Contact us today to schedule a demo and discover how our platform can revolutionize your contact center operations while ensuring compliance and data security.

To find out more about this and how it can impact your operation, please contact us.


(844) 464 7876