CCaaS Best Practices Notes from Grupo NGN

AI Powered Gamification and Performance

Gamification and Performance AI FeaturesTo keep your Contact Center’s performance consistently high, NGNCloudComm offers...

Reduced Operational Costs and Increased Efficiency with OptichannelWhen it comes to maximizing your ROI, Optichannel is the...

Optichannel Enables Personalization at Scale for Greater ROIOptichannel servicing takes stock of individual channel...

AI That Drives the Total Experience (TX)Artificial Intelligence will continue to take center stage in 2026: conversational...

The Role of Customer Retention in Contact Center SuccessCustomer retention in a Contact Center is the art of keeping...

Total Control with NGNCloudComm - Choose What Works Best for You!Multi-Tenant vs. Multi-Instance: What’s Best for Your...

Precision in Every ConversationIn an increasingly competitive market where customer experience sets brands apart, every...

In today’s Contact Centers, data is everywhere. Every interaction, every conversation, every click leaves a trail. But what...

NGNCloudComm — The Holistic Solution for a Total Experience (TX)Artificial intelligence and automation are no longer...

What Is Transcription in Contact Centers?Transcription in Contact Centers consists of automatically converting, in real...

KPIs and OKRs: The Compass for Performance in Contact CentersIn the daily operations of a Contact Center, knowing what to...

Say Goodbye to Disruptions and Hello to a Seamless Customer ExperienceThe audience moves fast—and demands agile, connected...