Automated Contact Center Compliance
The pressure to provide top-notch customer service while adhering to a myriad of regulations can be daunting. NGNCloudComm’s, the award winning cloud based inbound and outbound CCaaS, from Grupo NGN, is here to simplify your operations and enhance compliance with its Automated Compliancy feature.
Flexible Automation
NGNCloudComm goes beyond the ordinary contact center software by automatically enforcing not only federal regulations but also individual state laws and even international laws. This means that your contact center operations will always align with the latest compliance requirements, no matter where your customers are located.
Federal Regulations: NGNCloudComm ensures that your contact center operations comply with federal regulations, keeping you safe from penalties and legal troubles. From rules regarding the Do Not Call List to the Telephone Consumer Protection Act (TCPA), we’ve got it covered.
State Laws: Different states have their own unique regulations that need to be taken into account, such as curfew times or the number of contact attempts allowed within a 24-hour period. NGNCloudComm ensures that your outreach adheres to these state-specific rules, saving you from costly mistakes.
Automated Enforcement
NGNCloudComm enforces call tactics and business rules. So there is no worry about human error. If an agent attempts to make a call or other action that is outside of compliance, NGNCloudComm automatically disallows the action.
Quickly Adjust to New Laws
State, Federal, and even International laws affecting contact centers are changing rapidly and frequently. With NGNCloudComm, contact centers can quickly make adjustments to their call tactics to ensure compliance without complicated programming or expensive professional services work.
A More Secure and Efficient Contact Center
Incorporating NGNCloudComm into your contact center operations means increased compliance and reduced risks. You can trust that your business is operating within the bounds of the law while simultaneously boosting efficiency and agent productivity.
By automating the enforcement of both federal and state regulations, NGNCloudComm relieves your team from the tedious task of manual oversight. Furthermore, the ability to define your own custom business rules ensures that you can create a contact center that is tailored to your unique needs.
In a competitive market, staying ahead is essential. NGNCloudComm’s Custom Automated Compliancy ensures that your contact center is not only keeping up with compliance requirements but also delivering top-notch service. Say goodbye to the hassle of manual oversight and embrace the future of contact center software.
If you’re ready to transform your contact center into a highly compliant and efficient operation, give NGNCloudComm a try. With our Custom Automated Compliancy feature, you can streamline your processes, improve agent productivity, and ensure that your business operates with the utmost integrity. Get started today and experience the difference NGNCloudComm can make for your contact center.
