Veterans Day Offer
Grupo NGN honors veterans around the world. Thank you to everyone who has served or is currently serving their country. Please enjoy a code for 10% off NGNCloudComm licenses.
Adaptive, Intelligent, End-To-End Enterprise Solution
- Inbound Routing
- Outbound Campaign
- Caller ID - Have it Your Way
- Intelligent Agent Scripting
- Business Rules
- Comprehensive IVR
- Multiple Language Support
NGNCloudComm has seemingly unlimited ways of engaging, whether it be voice, email, chat, or SMS.
Gone are the days of purchasing one, two, or even three separate solutions for the contact center to have the agility needed to service your consumers on their channel of choice. NGNCloudComm is your one-stop-shop for all your contact center needs.
Multi-tier routing routines
All inbound communication channels – calls, email, text messages, chat, social media, etc are managed with multi-tier routing options including:
Last Agent Handled
Agent scripts pop with synchronized customer information and data input fields as designed by you.
Set and forget! Let the system manage the dialing for you!
Real time lead list management with advanced sorting, filtering and multiple record selection or suppression, quickly add new campaigns as needed, set abandon rates daily and on a per campaign basis and calculated based on a fix interval or an sliding windowframe.
Real time lead importing
Up to date list inventory reports at a glance
Combine camaigns into shared queues to maximize efficiency and results
Custom Caller ID options include:
Selected sequentially or at random from a predefined list
Selected intelligently based on geographical location, area code, etc.
Responsive scripts allow agents to use desktop, laptop, or mobile devices
Agents can be assigned to any channel – inbound calls, outbound calls, email, text messages, email, social media, etc. from one single platform
Easily Build Custom Scripts
Scripts “”pop”” in front of agents with synchronized customer data
Integrate scripts and data with 3rd party customer applications, CRM’s, etc…
Full desktop video and audio monitoring
Custom recording based on intelligent scripting rules
Listen only, coaching, and conference audio monitoring options
Automate call routing and assignments based on your business logic
Remove human error from your call tactics enforcement
Score and tag records based on disposition and outcome to automate next step(s)
Bots and AI options can handle records prior to assigning to agents as needed
Simple drag and drop IVR designer allows you to create your own powerful IVRs without programming knowledge
IVR designer validation ensures IVR call flows are complete and error-free prior to publishing
Manage inbound call routing and data synchronization
Control outbound campaign management
Automate call flows prior to decide what to do with the record: Assign it to an agent (with/without autodialing), send emails, SMS, data updates, automatic reminders
Use AI bots, text to speech, voice recognition, and customer inputs
Route calls to different queues, campaigns or 3rd party phone numbers
Seamless integration with customer database
Simple external data dips to obtain/upload/synch data
Access more than 30 reports out of the box
Create your own custom reports
Detailed historical reports
Aggregated enterprise view with single click drill down options
Simple exporting in standard formats for additional analysis
Multi-instance vs Multi-tenant:
Your security is our priority. All systems are run on dedicated instances built for each customer. Your system has complete physical and logical separation from any other customer system. You are never at risk by any other customer’s actions.
We at Grupo NGN believe that our customers deserve the best and most secure environment possible. All of our customers benefit from having a Multi-Instance environment that provides flexibility and security while still taking advantes of a single code-base and agile versioning deployment of new features.
With NGNCloudComm, we have gone one step beyond Multi-Instance within a rigid cloud offering with the flexibility for customers to select their cloud environment if desired. We can deploy across open cloud environments like Azure, Google and AWS. Grupo NGN can deploy a system with fault-tolerance redundancy wherever and however our customers need around the globe.
NGNCloudComm has your solutions for state-by-state compliance
Our software can easily limit call attempts per day/hour/week/etc
We give you the flexibility to determine restricted hours on a per State and per Time Zone basis, even in real time for manual calls. If an agent attempts to manually dial a number during restricted hours, the system will not allow the call!
Ensure Caller ID compliance without sacrificing the ability to use enhanced options per call or per record
All of our applications support English, Spanish, and Portuguese
Deployed Your Way
Our solution is the same, with the same features and capabilities regardless of the deployment method! Our solution can be deployed in the Cloud (Private or Public), On-Premise, or Hybrid!
NGNCloudComm adapts to your business needs, not the other way around, providing a limitless opportunity for maximum success.