NGNCloudComm Seamless Conferencing is Revolutionizing CCaaS for Health Care
When a hospital has to make life saving decisions, seconds matter. Streamlined communication can make all the difference. That’s why a key specialized hospital partnered with Grupo NGN to tailor NGNCloudComm into a game-changing conferencing solution, purpose-built to simplify and speed up urgent patient transfers. decisions.
Most conferencing solutions slow things down with dial-ins and PIN codes—an extra burden busy healthcare workers can’t afford.
With NGNCloudComm Seamless Conferencing, there’s no need to switch platforms or fumble through steps. It’s fully integrated into the CCaaS solution, enabling agents to instantly assemble the right care team with just a few clicks.
The result? Secure, real-time collaboration when every second counts.
The Challenge
Patients with specialized or urgent medical needs must be placed in the right hospital quickly. There are a number of issues that must be addressed—specialized needs, bed availability, insurance coverage, transportation between hospitals, and medical history, just to name a few.
However, coordinating between multiple decision makers, many of whom are busy and difficult to reach, can cause critical delays. Our client needed a faster, simpler way to bring all necessary parties together to make informed, time-sensitive transfer decisions.
The NGNCloudComm Seamless Conferencing Solution
With NGNCloudComm’s seamless conferencing feature, agents can instantly connect all key stakeholders with just one click, eliminating the hassle of dialing multiple numbers, entering codes, or copying and pasting information. Now, when a hospital calls to check for bed availability, team members can rapidly initiate a conference call that includes:
Attending Physicians
ER Staff
The Patient’s Primary Doctor
Nurses
Facility Scheduling & Admittance Teams
Additional Participants as Needed
Each participant is automatically dialed and hears a brief message outlining the purpose and urgency of the call.
They can join instantly without delays or extra steps.
Why It Works
⚡️Speed & Efficiency – Critical decisions happen faster, improving patient outcomes.
🎯Seamless Access – No dial-ins, passcodes, or manual number entry required.
🛡️Compliance & Recordkeeping – Every call is recorded and documented as a single interaction, meeting legal and regulatory requirements.
NGNCloudComm has set a new standard for rapid, effortless communication in emergency patient care. Ready to optimize your hospital’s communication workflow? Let’s talk.
To find out more about this and how it can impact your operation, please contact us.
844 GO GRUPO
(844) 464 7876
