NGNCloudComm gives you the advantage of having one single system with all the features, capabilities, and possibilities your need in a seamlessly interwoven single solution.
Each individual part of the system is interconnected like the human brain; each part has its specialized function but is connected and talks to the other parts through the connectivity of an Artificial Neural Network
An Artificial Neural Network Omni-Channel Cloud Solution
NGNCloudComm gives you the advantage of having one single system with all the features, capabilities, and possibilities your need in a seamlessly interwoven solution.
Each individual part of the system is interconnected like the human brain; each part has its specialized function but is connected and talks to the other parts through the connectivity of an Artificial Neural Network.
Our goal is to simplify how the contact center operates and reduce unnecessary costs. With the Phoneless agent capability, employees no longer need old fashioned “hardware” or even a softphone to get the job done. NGNCloudComm simplifies and boosts employee productivity by removing added potential points of failure, allowing your agents to work from virtually any device with little more than a web browser!gs.
NGNCloudComm unifies all communication channels and systems into one singular system. This eliminates “down time” or “nonproduction time” switching from one system to the next. Agents can maintain a high level of productivity and efficiency by being able to stay in one application all the time.
Codeless Changes on the Fly
Make all changes to production, scripting, IVR, reporting, and much more by your own team – no dependency on us. We realize that business is dynamic and ever-changing; NGNCloudComm provides unmatched versatility to make changes to the system with no programming background needed.
Everything You Need, All With One Solution, At One Price
Major Reduction In Operating Costs
NGNCloudComm’s software-only platform offers customers a very cost-effective Contact Center platform with no proprietary hardware. Since we operate on a true blended environment, combining all of that with proactive outbound agent-less messages triggered by an event, (severe weather, bill format changes) or eliminating bottlenecks in your customer service process (follow-up on insurance claims) dramatically reduces inbound call volumes, which are far more costly to handle by staff.
Maximize Agent Productivity
NGNCloudComm’s omnichannel capabilities along with superior blending environment and intelligent scripting allows the definition of an unlimited number of Business Strategies. Going from the current Inbound only or Inbound with manual /preview dialing to Inbound blended with progressive and/or predictive dialing routes only connected calls to an agent.
This automates manual tasks such as contact lookup, manual dial time, ring–no–answer, busy–tone, and answering machines. In outbound environments, this provides a much higher agent utilization rate than with manual dialing – anywhere from 50–400% higher!
The combination of our patented Artificial Intelligence and efficient answering machine detection delivers higher agent utilization rates than our competitors.
Automate Repetitive Tasks
With the ability to run agentless campaigns, the customer can reach out to customers without involving expensive agent resources. Customers can send reminders for new services, bill collection, appointments, or perform a customer satisfaction survey. Removing repetitive tasks has also been shown to increase agent satisfaction and retention. The ability to create self-service IVRs for inbound customer interactions add to the extensive list of benefits.
Reach More Customers
By having combined access to all the customer interaction data along with the powerful inbound/outbound blended capabilities, the combination of patented predictive dialing, outbound/inbound SMS and emails, call tactics and campaign management enable the organization to contact more customers in their database and increase overall saturation of their contact penetration goals.
Ease of Management
Customer requirements can change quickly. With the Manager Console, supervisors can react quickly to focus on new target segments in an outbound campaign without IT intervention. Supervisors can perform “what if” scenarios to see how strategy changes impact inventory and results based on various factors. Supervisors can override call tactics and change agent profiles immediately. Likewise, in an inbound environment, Supervisors can rapidly change user qualifications/assignments regarding campaigns or skill sets within campaigns.
Reduce Call and Wrap-up Times
With customized scripting, it’s easy to customize and modify scripts with pull-down menus, checkboxes, and easy call dispositions to shorten call times. Wrap up time can be limited to improve agent availability. Dispositions can even be automatically set based on scripting path – eliminating potential user errors.
Reduced Telecom Costs
NGNCloudComm allows you to choose between bringing your current telecom provider with no extra fees or penalties. Alternatively, we can provide telecom services direct for a competitive price, giving you a single point of contact for billing, support, and service changes.
Increased Customer Satisfaction
NGNCloudComm’s monitoring and audio recording features, combined with intelligent scripting, ensures a consistent customer experience. Supervisors and QA personnel script each call for compliance and effectiveness and then monitor contacts to provide feedback on agent performance. This results in a customer experience that is constantly improved and has the best possible service delivered.
We Don't Talk Telephony... We Talk Business
We believe that companies should control their destiny, meaning that the software they employ is fully adaptable & agile to the business.
NGNCloudComm enhances what business communication software can do.
The Ultimate Campaign Solution
Deployed Your Way
Our solution is the same, with the same features and capabilities regardless of the deployment method! Our solution can be deployed in the Cloud (Private or Public), On-Premise, or Hybrid!
The software should fit into the mold of your business, not the other way around. NGNCloudComm molds to your business needs, providing a limitless opportunity for maximum success.