NGNCloudComm Logo

NGNCloudComm gives you the advantage of having one single system with all the features, capabilities, and possibilities your need in a seamlessly interwoven single solution.

Each individual part of the system is interconnected like the human brain; each part has its specialized function but is connected and talks to the other parts through the connectivity of an Artificial Neural Network

An Artificial Neural Network Omni-Channel Cloud Solution

NGNCloudComm gives you the advantage of having one single system with all the features, capabilities, and possibilities your need in a seamlessly interwoven solution.

Each individual part of the system is interconnected like the human brain; each part has its specialized function but is connected and talks to the other parts through the connectivity of an Artificial Neural Network.

Web Agent
Inbound
RealTime Reporting
Integrated Recording
SMS
Strategy Designer
Historical Reports
Integrated IVR
Outbound
Gamification
Agent Scripting
VoIP SIP
Virtual Hold
Quality Assurace
Fully Redundant
Engage Now
Automation
A.I. Engine
Integrations
Chat
Agent Desktop - Now agents do not need hardware

Phoneless Agents

Our goal is to simplify how the contact center operates and reduce unnecessary costs. With the Phoneless agent capability, employees no longer need old fashioned “hardware” or even a softphone to get the job done. NGNCloudComm simplifies and boosts employee productivity by removing added potential points of failure, allowing your agents to work from virtually any device with little more than a web browser!gs.

Singular System

NGNCloudComm unifies all communication channels and systems into one singular system. This eliminates “down time” or “nonproduction time” switching from one system to the next. Agents can maintain a high level of productivity and efficiency by being able to stay in one application all the time.

workforce management - contact center management

Codeless Changes on the Fly

Make all changes to production, scripting, IVR, reporting, and much more by your own team – no dependency on us. We realize that business is dynamic and ever-changing; NGNCloudComm provides unmatched versatility to make changes to the system with no programming background needed. 

Everything You Need, All With One Solution, At One Price

We Don't Talk Telephony... We Talk Business

We believe that companies should control their destiny, meaning that the software they employ is fully adaptable & agile to the business.

NGNCloudComm enhances what business communication software can do.

The Ultimate Campaign Solution

Call Tactics

Multi-Campaign Combination

Intelligent Scripting

Agent Versatility

Instant Adaption

In-depth Reporting

Deployed Your Way

Our solution is the same, with the same features and capabilities regardless of the deployment method! Our solution can be deployed in the Cloud (Private or Public), On-Premise, or Hybrid!

The software should fit into the mold of your business, not the other way around. NGNCloudComm molds to your business needs, providing a limitless opportunity for maximum success.