As part of its ongoing effort to remain informed on changes impacting the contact center industry, PACE nominated Grupo NGN’s CTO, Isaac Shloss, to be the association’s representative to the FCC’s North American Numbering Council (NANC) and Numbering Administrative Oversight Working Group (NAOWG). Isaac’s nomination was approved in January, and he immediately became involved with the definition of the Reassigned Number Database (RND) – an online tool that can be used to partially validate permission to call.
With the insight gained from his participation, Isaac will be tasked with educating the PACE Government Affairs (GA) Committee on progress and developments as they occur. Likewise, he will brief members of the Compliance Officer Forum and drive communication to the wider member base at PACE. At Grupo NGN, we will leverage this, along with all other valuable regulatory insight learned through PACE, to continue to ensure our products allow our customers to meet all regulatory requirements.
PACE is the nation’s only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel contact center approach to engage their customers. Grupo NGN has been a platinum member with PACE since 2019, and both our CEO and CTO are active members of the GA. Isaac Shloss is the State Council Chair, and, in this position, he takes an active leadership role in advocacy for state level legislation across the US.
If you’re curious about a recent regulatory development, feel free to connect with our team to discuss how Grupo NGN’s solutions can help navigate the treacherous maze of compliance!
Chief Technology Officer at Grupo NGN
Isaac Shloss is an Information Technology specialist with more than 20 years of experience – almost exclusively focused on the Contact Center industry. The majority of his carrier has been spent managing the IT departments for large BPOs, including a top 10 US teleservices provider where he built the technology and telecommunications architecture needed to expand the small, regionally-based company to a large, multinational enterprise. Isaac was an early pioneer and administrator of the contact center platform now known as NGNCloudComm, and he is now a part of the manufacturer’s executive management team in the role of Chief Technology Officer. At Grupo NGN, he is focused on enhancing the user experience through education development, customer support, and implementation, and converting emerging business needs into standard product features. Isaac regularly speaks at conventions and webinars regarding technological trends, compliance, and best practices around the contact center industry.
Isaac is also heavily involved with PACE, an industry association dedicated to the advocacy and advancement of the customer engagement industry. Isaac serves as a member of PACE’s National Board of Directors, and he is a member of the Compliance Officers Forum and Government Affairs Committee (GAC). In the GAC, Isaac serves as Vice-Chair, where he tracks legislation that affects our industry, calls the member base to action, and drafts opinion letters to lawmakers on behalf of the association when needed. Additionally, Isaac is PACE’s representative to the FCC, serving as a member of both the North American Numbering Council (NANC) and Numbering Administrative Oversight Working Group (NAOWG).